About Zayas Mobile Detailing

We Built Our Reputation One Vehicle at a Time

Zayas Mobile Detailing started with a Toyota Corolla, some basic detailing equipment, and a decision to bet on myself.

I'm Abi, the owner of Zayas Mobile Detailing.

Before starting this business, I worked in construction as a union carpenter. I had a good-paying job, but I always wanted to build something of my own.

Detailing was something I already enjoyed. I was the type of person who could spend five or six hours detailing my own car just because I wanted it done right.

Eventually, I had a simple thought:

Why not turn something I already enjoy doing into a business?

So in March 2023, that's exactly what I did.

It Started Out of a Toyota Corolla

There wasn't a fancy detailing van, huge water tank, expensive shop, or team of employees when I started.

I bought what I could afford: a pressure washer, steamer, drill, towels, brushes, detailing products, and the other basics I needed to get started.

Then I figured out how to organize all of it inside my Toyota Corolla.

That was Zayas Mobile Detailing.

I started getting customers through word of mouth. Eventually, I taught myself how to build a website, run advertisements, and get the business in front of more people.

But there was another problem.

I still had a full-time construction job.

If I wanted to seriously build the detailing business, I needed my days available for customers. So I left my construction job and took a third-shift job instead.

For about a year and a half, I'd work overnight and use my days to detail cars and build Zayas.

It wasn't glamorous, but it gave me the opportunity to build the business without giving up on it before it had a chance.

Eventually, I reached a point where the business was making more money than I had ever made working for someone else.

That's when I knew this wasn't just a side business anymore.

What Matters to Us Is Pretty Simple

Running this business has taught me that customers don't need to hear a long list of promises.

They want you to do what you said you were going to do.

If we tell you we're going to show up, we should show up.

If we tell you what a service includes, you should receive what we described.

If we set an expectation, we should meet it.

And if something goes wrong, we shouldn't disappear.

That sounds simple, but I've learned that it's not always common.

We've had customers contact us after having poor experiences elsewhere—sloppy work, bad communication, or problems that were never addressed.

I never want Zayas to become that kind of company.

We're Not Perfect. We Stand Behind Our Work.

We've made mistakes before, and we'll probably make another one someday.

What matters to me is what happens next.

One customer originally hired us because of an odor inside their vehicle. After completing the service, I told them that if the odor returned, they should call me and I would come back out at no additional cost.

About a week later, it returned.

They called.

So I came back.

We addressed the problem again without charging them because that's what I told them I would do.

The customer was happy with how we handled it and ultimately left us a five-star review.

That's how I believe problems should be handled.

If you're ever unhappy with something we've done, tell us.

The first thing we'll do is listen and understand exactly what you're unhappy with. Then we'll do our best to address the concern with a good attitude.

You hired us to do a job. It's our responsibility to hold up our end of that agreement.

The Little Things Matter

A vehicle can look clean at first glance and still have plenty that was missed.

That's why I'm picky about the details people don't immediately notice.

The visors.

Between the seats.

The cracks and crevices.

The areas that are easy to skip when someone is rushing through a vehicle.

Those small areas might not seem important individually, but together they're what separate a car that was simply cleaned from one that was actually detailed.

That's the standard I expect from myself and anyone working alongside me.

Who's Behind Zayas?

I'm still heavily involved in Zayas Mobile Detailing every day.

I handle our sales, marketing, scheduling, customer communication, and day-to-day operations while also working alongside one team member.

As the company grows, my role will continue to change.

The standard won't.

I enjoy detailing, but I've also discovered that I genuinely enjoy business and leadership. Building Zayas has given me an opportunity to do all three.

And we're still building.

I'm proud of the reviews we've earned, the customers who continue to call us back, the reputation we've built around Cleveland, and the fact that we've continued growing through the difficult seasons that come with running a mobile detailing business in Northeast Ohio.

None of that happened overnight.

It happened one customer and one vehicle at a time.

Is Zayas the Right Detailer for You?

We're probably a good fit if you value your vehicle, want to take care of it, and are willing to invest in maintaining or restoring it properly.

We're especially interested in building relationships with customers who appreciate professional service and want someone they can continue calling when their vehicle needs attention.

We're probably not the right company if your only priority is finding whoever will do the job for the lowest possible price.

There will always be someone willing to do it cheaper.

We're focused on building something different.

Your Car. Our Responsibility.

When you hand us the keys to your vehicle, you're trusting us with something you worked hard to own.

We don't take that lightly.

Our goal is for you to be excited when we arrive and even happier when we're finished.

We want you to look at your vehicle afterward and think:

"I'm calling these guys again."

Better yet, we want the experience to be good enough that you want to tell someone else about us.

That's how Zayas Mobile Detailing was built in the first place.

And that's how we intend to keep building it.

Ready to Get Your Vehicle Detailed?

Tell us about your vehicle, what you'd like addressed, and what you're hoping to accomplish.

We'll help you choose the service that makes the most sense and set clear expectations before we get started.

Request Your Detail